Buyer Beware – bargain electronics

I’d suggest you avoid buying from Digital Elect – the Terrible Customer Service and Ripoff Company.

I found them on Nextag, as they were advertising the Canon Rebel XSI I’m after for a good price.  I did my homework, read reviews like this one, but they had enough positive reviews to outweigh the bad ones. Plus, I’m not worried about fighting off some upselling and it seemed most bad experiences were with camcorders.  However, as anticipated, I had a bad experience.

4 business days went by after ordering (they said they ship within 2-3) and I contacted them to check on my order.  Got an automated e-mail back saying “call to verify your order.”

Here’s how the call went:
– on hold for 20 min
– tried to upsell me on a lens kit (I bought body only, no big deal)
– tried to upsell me on a battery as the included one only lasted 20 minutes
– tried to upsell me on a rechargeable battery as the included one was one-time-use (seemed to contradict the prior upsell)
– Added $40 to my total price for insurance.  I worked for one of the top 2 global delivery companies for 5 years… NO SHIPPER charges 10% for insurance on a sub-$500 item.
– I cancelled my order.
Tried to give them a bad rating on Nextag, but it looks like they ran out of funds and all their ads are not currently being shown.

Bummer.

Jay

Jay Ratkowski runs this joint, which is why his name is on the front door. You can find him elsewhere at Google+, Facebook, or Twitter

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Author: Jay

Jay Ratkowski runs this joint, which is why his name is on the front door. You can find him elsewhere at Google+, Facebook, or Twitter

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